Pricing
Simple annual plans, priced per Moodle site.
Start free with Starter. When your team grows, move to Pro or Enterprise and keep your tickets and settings.
Agent calculator
How many agents will answer tickets?
Prices are per Moodle site, billed annually in USD. Moving up a tier mid-term is prorated to your renewal date.
Recommended plan
Pro$840 / year
- Pro licence, 15 agents
- $840
Based on agent count. Pro comes in tiers of 10, 15, 20 and 25 agents. Need webhooks or the REST API? Compare editions below.
Talk to Sales15 agents: Pro, $840
Plans
Three editions. One help desk.
Every edition is the same help desk, inside Moodle. Your plan decides which features and how many agents are active.
Starter
The core help desk for small teams.
Free no licence key
2 agents
Get early access- Ticket queue with statuses and priorities
- Departments and categories
- SLA targets on every ticket
- Knowledge base with suggested articles
- Dashboard with KPIs and trends
Support through the documentation and GitHub issues, with no response commitment.
Pro
For support teams that run on process.
From$690 per year
10 to 25 agents
Talk to Sales- Everything in Starter
- Teams and the agent panel
- Ticket automation and SLA per department
- Email ingestion, custom fields and CSAT
- Support analytics and advanced reports
- Knowledge base tools, translations and analytics
Tiers of 10, 15, 20 or 25 agents.
Email support with a target first reply within 2 business days, updates for your licence term and help with installation.
Enterprise
For large operations and integrations.
From$1,490 per year
50 to 100 agents
Talk to Sales- Everything in Pro
- Webhooks for ticket events
- REST API with scoped tokens
- Ticket merge
- Agent supervision: workload and capacity
Tiers of 50, 75 or 100 agents. More than 100? Contact sales.
Everything in Pro support, with priority replies (target: 1 business day), an onboarding session and help with Moodle upgrades.
Agent tiers
Pick the tier that covers your team.
Each tier is a fixed annual price per Moodle site: choose the one that covers your active agents.
Pro tiers
ProAgents Price per year 10 agents $690 15 agents $840 20 agents $990 25 agents $1,140 - From 10 to 25 agents, in steps of 5
- Moving up a tier mid-term is prorated to your renewal date
- Renewed at your tier's annual price
Enterprise tiers
EnterpriseAgents Price per year 50 agents $1,490 75 agents $1,880 100 agents $2,270 More than 100 Contact sales - From 50 to 100 agents, in steps of 25
- Moving up a tier mid-term is prorated to your renewal date
- Renewed at your tier's annual price
Compare plans
Every feature, side by side.
Agents and licensing
- Agents
- 10 to 25
- Agent tiers
- 10, 15, 20 or 25 agents
- Licence
- Annual, per site
Ticket management
- Ticket queue, statuses and priorities
- Departments and categories
- Saved views and filters
- Custom fields
- Email ingestion (IMAP, OAuth 2.0)
- Ticket merge
- Not included
Team collaboration
- Internal notes and assignment
- Teams
- Agent panel
- Agent supervision
- Not included
SLA and automation
- SLA targets on every ticket
- SLA per department
- Ticket automation and SLA rules
Knowledge base
- Articles, search and suggested articles
- Agent tools: insert in reply, draft from ticket
- Translations
- Article feedback and analytics
- Results in Moodle global search
Reporting and analytics
- Dashboard: KPIs, status and trends
- SLA performance and agent workload
- Advanced reports
- CSAT surveys
Integrations
- Webhooks
- Not included
- REST API with scoped tokens
- Not included
Support and service
- Support channel
- Target first reply
- 2 business days
- Product updates
- For the licence term
- Help with installation
- Onboarding session
- Not included
- Help with Moodle upgrades
- Not included
| Plans | StarterFreeGet early access | ProFrom $690 / yearTalk to Sales | EnterpriseFrom $1,490 / yearTalk to Sales |
|---|---|---|---|
| Agents and licensing | |||
| Agents | 2 | 10 to 25 | 50 to 100 |
| Agent tiers | None | 10, 15, 20 or 25 agents | 50, 75 or 100 agents; more than 100, contact sales |
| Licence | Not needed | Annual, per site | Annual, per site |
| Ticket management | |||
| Ticket queue, statuses and priorities | |||
| Departments and categories | |||
| Saved views and filters | |||
| Custom fields | |||
| Email ingestion (IMAP, OAuth 2.0) | |||
| Ticket merge | |||
| Team collaboration | |||
| Internal notes and assignment | |||
| Teams | |||
| Agent panel | |||
| Agent supervision | |||
| SLA and automation | |||
| SLA targets on every ticket | |||
| SLA per department | |||
| Ticket automation and SLA rules | |||
| Knowledge base | |||
| Articles, search and suggested articles | |||
| Agent tools: insert in reply, draft from ticket | |||
| Translations | |||
| Article feedback and analytics | |||
| Results in Moodle global search | |||
| Reporting and analytics | |||
| Dashboard: KPIs, status and trends | |||
| SLA performance and agent workload | |||
| Advanced reports | |||
| CSAT surveys | |||
| Integrations | |||
| Webhooks | |||
| REST API with scoped tokens | |||
| Support and service | |||
| Support channel | Documentation and GitHub issues | Priority email | |
| Target first reply | No commitment | 2 business days | 1 business day |
| Product updates | Through the Moodle Marketplace | For the licence term | For the licence term |
| Help with installation | |||
| Onboarding session | |||
| Help with Moodle upgrades | |||
“–” means not included in that edition. Editions are cumulative: each one includes everything in the editions before it.
Pricing FAQ
Questions before you buy.
Something else? Contact sales.
Is Starter really free?
Yes. Starter needs no licence key and includes up to 2 agents, with no time limit.
Is the price per site or per agent?
Per Moodle site, billed annually. Each plan comes in fixed tiers by number of agents, and you pay the price of the tier that covers your team.
What happens if we reach our agent limit?
Move up to a larger tier, or to a higher plan, whenever you need to. Moving up a tier mid-term is prorated to your renewal date, and nothing is deleted or deactivated.
What if our site goes over the agents in its licence?
mooDesk never blocks your help desk or your agents. While more agents are active than your licence covers, the plugin shows a notice to administrators and agents. Until you regularise it, the site is out of support and updates. To regularise it, you move at renewal to the tier that covers your active agents.
What support does each plan include?
Starter is supported through the documentation and GitHub issues, with no response commitment. Pro includes email support with a target first reply within 2 business days, updates for the licence term and help with installation. Enterprise adds priority replies within 1 business day, an onboarding session and help with Moodle upgrades. Reply times are targets, not guaranteed resolution times.
Do we keep our data when we upgrade?
Yes. Upgrade to Pro or Enterprise anytime and keep your tickets and settings. Our sales team prepares the licence for your site.
How do we buy Pro or Enterprise?
Through our sales team. Tell us your site and the number of agents and we will prepare your licence.
Better support starts inside Moodle.
Starter is free for up to 2 agents. Talk to us about Pro and Enterprise.