For Moodle 4.5 LTS and later
The help desk built for Moodle.
Manage support tickets, automate workflows, and support your users, all within Moodle.
- Free
- Starter, 2 agents
- 3 editions
- one help desk
- 4.5 LTS+
- Moodle versions
Real product screens from mooDesk 2.38.0 with demo data.
Why mooDesk
Support that feels like part of Moodle, because it is.
Six reasons teams move their help desk inside the platform their users already know.
- All editions
Native Moodle integration
A Moodle plugin, not a connector. Moodle accounts, roles, capabilities and the privacy API do the heavy lifting.
- All editions
Centralized ticket management
Every request in one queue with status, priority, department and SLA, on desktop and on the phone.
- Teams in Pro
Support team collaboration
Departments from day one; teams, internal notes and assignment so every agent knows who owns what.
- Pro
Workflow automation
Ticket automation and SLA rules act on new tickets, elapsed time and SLA breaches.
- Analytics in Pro
Reports and analytics
A dashboard on every edition. Support analytics, CSAT and advanced reports when you need more.
- Starter · Pro · Enterprise
Scalable licensing
Start free. Upgrade to Pro or Enterprise anytime and keep your tickets and settings.
Product in action
See the desk your agents will live in.
Ticket management
One queue for every request.
All, mine, unassigned and my departments. Filter by status, priority, SLA, team or category, sort by SLA urgency and save the views your team relies on.
All editionsReal product screens from mooDesk 2.38.0 with demo data.
How it works
Three steps to your help desk.
Install mooDesk
Add the plugin to Moodle 4.5 LTS or later, like any other plugin. No separate platform to host.
Set up your support team
Create departments and categories, give agents access and set your SLA targets.
Start managing support requests
Users open tickets from Moodle. Agents work the queue from day one.
Plans
Start free. Grow with your team.
Starter
Free no licence key
2 agents
The core help desk: ticket queue, SLA, departments, categories and knowledge base.
Support through the documentation and GitHub issues, with no response commitment.
Pro
From$690 per year
10 to 25 agents
Everything in Starter, plus teams, ticket automation, CSAT, email ingestion and support analytics.
Tiers of 10, 15, 20 or 25 agents.
Email support with a target first reply within 2 business days, updates for your licence term and help with installation.
Enterprise
From$1,490 per year
50 to 100 agents
Everything in Pro, plus webhooks, REST API, ticket merge and agent supervision.
Tiers of 50, 75 or 100 agents. More than 100? Contact sales.
Everything in Pro support, with priority replies (target: 1 business day), an onboarding session and help with Moodle upgrades.
Prices in USD, billed annually per Moodle site. Moving up a tier mid-term is prorated to your renewal date.
Compare all plansBetter support starts inside Moodle.
Starter is free for up to 2 agents. Talk to us about Pro and Enterprise.